Marine, architectural, & commercial rigging specialists since 1958.
Telephone: +44 (0) 1983 292 022  |  Email: [email protected]

Delivery and Returns

Delivery: Normal delivery is by Royal Mail, Parcel Force or other Courier. We endeavour to ship within 48 hours of receiving an order excluding Weekends . Delivery will take between 24 hours and 28 days depending on the world geographical location. If an unusual situation such as a lack of stock occurs we shall contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched. Whilst we endeavour to meet delivery deadlines, we cannot be held liable for late delivery by our agents therefore delivery times are at the customer’s risk. Damages and short deliveries should be notified within 3 working days.

Carriage Charges: We charge carriage at cost. The prices on the site checkout are indicative. However should the final cost significantly exceed the estimated charge, we will contact you prior to shipment. You have the right to cancel the order should you consider the charge to be excessive.

Payment: We accept Visa (all types), Master card, Debit Cards and Bank Transfer. Bank transfer will need to be cleared prior to shipment.

Tax: All prices are inclusive of UK VAT. This is levied on all goods shipped within the European Community. For countries outside of the EC, the tax is removed by us prior to shipment.

Returns: Should you need to return the item for any reason, please email: [email protected] for a “returns authorisation”. We are happy to refund the cost of any article should it not be satisfactory for any reason. The goods must be in an unused state with undamaged and original packaging and we should be notified with 14 days of your receipt of the goods. The Distance Selling Regulations state a minimum of 7 working days. All returns are at the customer’s expense. If the return is made after 14 days Spencer Rigging  reserve the right to make a restocking charge up to 15% of the value of the original order.

Guarantee: If there is a fault with the goods we shall undertake to repair or replace the item at our discretion. The repaired/replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law.

Acceptance: Delivery of an order acknowledgement does not indicate acceptance of an order.

Errors: Spencer Rigging will not be responsible for typographical, pricing or other errors and reserves the right not to process orders based on such errors. Spencer Rigging reserves the right not to process orders for any other reasonable reason as otherwise determined by Spencer rigging